Legal Notices & Policies

1.1 Data Controller

PixelVantara, registered at Calle del Haya, 10, 28044 Madrid, Madrid, Spain, is the data controller responsible for the processing of personal data collected through this website and related services. For any privacy-related inquiries, contact us at [email protected].

1.2 Data We Collect

We collect personal data that you voluntarily provide when submitting contact forms, project inquiries, or service requests. This includes your name, email address, phone number, company name, and project specifications. We also automatically collect standard web analytics data including IP addresses, browser type, operating system, and referral URLs through privacy-respecting analytics tools.

1.3 Legal Basis for Processing

We process your personal data based on: (a) your explicit consent provided via form submissions; (b) the necessity of processing for the performance of a contract or pre-contractual measures; and (c) our legitimate interest in responding to inquiries and improving our services. All processing activities comply with Regulation (EU) 2016/679 (General Data Protection Regulation).

1.4 Data Retention

Personal data submitted through contact forms is retained for a maximum of 24 months from the date of submission, or until the purpose for which it was collected has been fulfilled, whichever occurs first. Project-related data is retained for the duration of the engagement plus 12 months for warranty and support purposes. Analytics data is aggregated and anonymized after 14 months.

1.5 Data Sharing

PixelVantara does not sell, rent, or distribute personal data to unauthorized third parties. Data may be shared with: (a) trusted service providers who assist in operating our website and delivering services, bound by data processing agreements; (b) legal authorities when required by applicable law or regulation; and (c) payment processors solely for transaction facilitation. All third-party processors operate within the European Economic Area or under adequate data transfer safeguards.

1.6 Your Rights

Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, erase your data ("right to be forgotten"), restrict processing, data portability, and object to processing. You also have the right to withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. To exercise any of these rights, contact [email protected].

1.7 Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include TLS encryption for all data in transit, encrypted storage for data at rest, regular security audits, and strict access controls limited to authorized personnel only.

1.8 International Transfers

Should any personal data be transferred outside the European Economic Area, we ensure that adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other recognized transfer mechanisms under Chapter V of the GDPR.

1.9 Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD) at www.aepd.es or contact us directly so we can address your concern promptly.

2.1 Acceptance of Terms

By accessing the PixelVantara website and engaging our services, you agree to be bound by these Terms of Service. PixelVantara is registered at Calle del Haya, 10, 28044 Madrid, Madrid, Spain. These terms constitute a legally binding agreement between you ("Client") and PixelVantara ("Provider").

2.2 Scope of Services

PixelVantara provides responsive interface mockups, accessible visual assets, fluid cross-device layouts, brand identity systems, interactive prototypes, UI/UX audits, motion design, design token architecture, and accessibility consulting. The specific scope, deliverables, timelines, and pricing for each engagement are defined in individual Statements of Work (SOW) or project proposals agreed upon by both parties.

2.3 Intellectual Property

Upon complete settlement of all agreed commercial invoices, PixelVantara assigns all worldwide intellectual property rights in the client-specific deliverables, including design files, mockups, code, and digital assets, directly to the Client. PixelVantara retains the right to display anonymized project work in its portfolio unless the Client explicitly requests otherwise in writing.

2.4 Payment Terms

Invoices are payable within 14 calendar days of issuance unless otherwise specified in the SOW. A 50% deposit is required before project commencement, with the remaining balance due upon delivery. Late payments incur a statutory interest rate of 8% per annum plus applicable administrative costs. All prices are quoted in USD or EUR as specified in the proposal.

2.5 Project Delivery & Revisions

Standard project deliveries include two (2) rounds of revisions at no additional cost. Additional revision rounds are billed at the applicable hourly rate. Delivery timelines specified in proposals are estimates; PixelVantara will communicate any anticipated delays promptly and work to minimize impact on the Client's schedule.

2.6 Limitation of Liability

PixelVantara's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. PixelVantara shall not be liable for indirect, incidental, consequential, or punitive damages. This limitation does not apply to cases of gross negligence or willful misconduct.

2.7 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of an engagement. Neither party shall disclose confidential information to third parties without prior written consent, except as required by law. This obligation survives the termination of the engagement for a period of three (3) years.

2.8 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain. The parties agree to attempt amicable resolution before initiating formal proceedings.

3.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to site owners. PixelVantara uses cookies to ensure secure platform sessions, remember user preferences, and analyze website traffic patterns.

3.2 Types of Cookies We Use

Strictly Necessary Cookies: Essential for the website to function properly. These include session cookies for form submissions and security tokens for protecting against cross-site request forgery. These cookies do not require consent as they are necessary for the service requested by you.

Functional Cookies: Enable personalized features such as remembering your cookie consent preferences and language settings. These cookies enhance your experience but are not strictly necessary.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use privacy-respecting analytics tools that do not track individual users across websites.

3.3 Specific Cookies

cookie_accepted: Stores your cookie consent preference. Duration: 12 months. Type: Functional.
_ga / _gid: Google Analytics cookies for anonymous traffic measurement. Duration: 14 months / 24 hours. Type: Analytics.
session_id: Maintains your session state during form submissions. Duration: Session. Type: Strictly Necessary.

3.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies may impair the functionality of our website, including form submissions and security features.

3.5 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Embedded Google Maps, for example, may set cookies to track usage and improve their services. We encourage you to review the cookie policies of these third-party providers directly.

3.6 Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable regulations. Any material changes will be posted on this page with an updated revision date. Continued use of our website after such changes constitutes acceptance of the updated policy.

4.1 General Refund Terms

PixelVantara is committed to delivering high-quality design and digital services. We offer refunds in accordance with the terms outlined below. All refund requests must be submitted in writing to [email protected] within the specified timeframes.

4.2 Pre-Project Cancellation

If you cancel a project before any work has commenced, you are entitled to a full refund of any deposit paid, minus a 5% administrative processing fee. Cancellations must be submitted in writing within 48 hours of deposit payment. If work has already commenced, the refund will be prorated based on the percentage of work completed at the time of cancellation.

4.3 Mid-Project Cancellation

If you cancel a project after work has commenced, PixelVantara will retain payment for all work completed up to the date of cancellation. A detailed invoice of completed work will be provided. Any overpayment relative to the work completed will be refunded within 14 business days. Work completed and delivered prior to cancellation is non-refundable.

4.4 Deliverable Disputes

If you believe a delivered service does not meet the specifications defined in the Statement of Work, you must notify PixelVantara within 7 calendar days of delivery. We will review the dispute in good faith and, if warranted, provide additional revisions at no cost or issue a partial refund proportional to the deficiency. Disputes not raised within 7 calendar days are deemed accepted.

4.5 Subscription & Retainer Services

Monthly retainer services (such as SLA maintenance packages) may be cancelled with 30 days' written notice. Refunds for the current billing period are not available once the period has commenced. Future billing will cease at the end of the notice period. Annual retainer commitments may be subject to early termination fees as specified in the original agreement.

4.6 Force Majeure

PixelVantara shall not be liable for refunds or penalties arising from delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or third-party service failures. In such cases, both parties agree to negotiate a fair resolution in good faith.

4.7 Refund Processing

Approved refunds are processed within 14 business days using the original payment method. If the original payment method is no longer available, an alternative method will be arranged by mutual agreement. PixelVantara will notify you via email once the refund has been processed.

4.8 Contact for Refund Requests

All refund requests should be directed to [email protected] with the subject line "Refund Request - [Project Name]". Please include your invoice number, project details, and reason for the refund request to ensure prompt processing.